Privacy Policy

PRIVACY POLICY

Effective Date: January 23, 2025

Who We Are

At Brooklyn Body Works Physical Therapy (BBWPT), we recognize the importance of safeguarding the privacy of all our users. This Privacy Policy outlines how we collect, use, and implement safety and security protocols to ensure your personal information is protected.

User Definitions 

In the context of this privacy policy, “users” refers to all individuals who interact with our website and services. This includes, but is not limited to, current and prospective patients seeking physical therapy services, website visitors exploring our content or resources, caregivers or family members of patients, and any other individuals who engage with us through our online platforms or via phone.

When We Collect Information

Information is collected when users:

• Fill out forms on our site
• Subscribe to a newsletter
• Comment on a post
• Respond to a survey or marketing communication
• Provide feedback on our services
• Request a quote
• Open a support ticket.
• Email or call for an appointment

Information We Collect

We may collect several types of information from and about users including:

• Personal Identification Information: Name, email address, phone number, and any other information you provide during appointment requests or inquiries.
• Health Information: Details regarding your health condition, previous treatments, and any other health-related information you choose to share with us for the purpose of obtaining medical advice or services.
• Technical Information: We collect information about your internet connection, including the equipment you use to access our website, your IP address, browser type, pages visited, and the time and date of your visit.

How We Use Your Information

We may use the information we collect from you in the following ways:

• To personalize your experience and deliver content and product offerings that interest you.
• To improve our website, services, and customer service.
• To prevent and protect our website from spam.
• To respond to your inquiries and fulfill your requests.
• To quickly process your transactions and manage payments.
• To administer contests, promotions, surveys, or other site features.
• To notify you about changes to our website or services we offer.
• To send marketing communications, such as newsletters and promotional offers, if you have opted in to receive them.
• To ask for ratings and reviews of our services or products.
• To follow up with you after correspondence (email or phone).
• To provide you with information, products, or services that you request from us.

SMS Data Sharing

Users agree and acknowledge that by providing a phone number while requesting an appointment online or by phone, BBWPT may send text messages to the mobile phone number in reference to any items that may assist BBWPT with communications such as appointment reminders, insurance matters, billing/collections, and any information pertaining to clinical care. 

Mobile information will not be shared, sold, or conveyed to third parties for marketing/promotional purposes.

Text Messaging

Text Message Opt-Out: If you are receiving text messages from us and wish to stop receiving them, simply respond “STOP” to the number from which you received the message. Once we receive your message, you will no longer receive future text messages from BBWPT.

Message & data rates may apply. Message frequency varies.

Sharing Your Information

We do not sell, trade, or otherwise transfer any of your Personally Identifiable Information to outside parties without your consent, except for trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Comments

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance user experience. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Third-Party Services

We may use third-party services, such as Google Analytics and advertising networks, to collect and analyze user data. These third-party services have their own privacy policies, and we encourage you to review them.

How Long We Retain Your Data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What Rights You Have Over Your Data

If you have an account on this site, or have left comments, you have the right to:

– Access the personal information we hold about you.

– Request correction of any inaccurate or incomplete information.

– Request deletion of your personal information, subject to certain exceptions.  This does not include any data we are obliged to keep for administrative, legal, or security purposes.

– Opt-out of marketing communications at any time.

Changes to This Privacy Policy

We may periodically update this Privacy Policy.  We will notify you of any changes by posting the new Privacy Policy on this page and updating the effective date at the top of this policy. 

Contact Us

If you have any questions or concerns about this policy, please feel free to contact us by phone or email.

Brooklyn Body Works Physical Therapy, P.C. 

[email protected]

1 (718) 387-7420

202 Union Avenue, 2k, Brooklyn, NY 11211